Job Description

Job Summary

Under direct supervision, schedules patients for pre-operative tests & appointments; distributes prescribed pre-operative exam forms to appropriate departments; provides telephone coverage & reception for designated areas; distributes surgery schedule per established distribution list; types & mails letters to pre-operative patients regarding surgical procedures/policies.

Essential Responsibilities

This description is for recruitment posting purposes only. It has not received full HR review and approval.

• Upholds KPs Policies & Procedures, Principles of Responsibilities & applicable state, federal & local laws
• Schedules & reschedules patients for all pre-operative appointments which are predetermined by the date & nature of surgery
• Contacts patients to coordinate all prescribed appointments & preoperative diagnostic tests within appropriate timeframe
• Types & mails instructional letters to pre-operative patients regarding surgical procedures & policies
• Prepares, distributes, collects & maintains all pre-operative lab, w-ray, EKG reports & other forms
• Receives & records surgery cancellations & scheduling changes
• Distributes daily surgery schedules to various personnel per established distribution list
• Provides telephone & in-person reception to designated area(s) by responding to patients & physicians questions, answering & screening telephone calls, receiving & relaying messages
• Performs other duties as required, such as typing, filing ordering supplies, accessing general patient information from computer systems, compiling statistics, duplicating copies, etc
• Informs various department personnel of cancellations & scheduling changes
• Equipment Utilized: Duplicating Equipment, Telefaxing Equipment, Multi-Line Phone Automated Appointment & Record Information Systems (i.e., CARE, CRIS), Typewriter, PC
• Assume other activities & responsibilities from time to time as directed

Basic Qualifications

Experience

• Six (6) months of medical office experience to include knowledge of medical terminology & multi-line phones
• Good oral & written communication skills
• Typing at 35 wpm

Education

• N/A

License, Certification, Registration

• N/A

Additional Requirements

• N/A

Preferred Qualifications

• N/A

Notes

• May travel 50% to San Marcos.

PrimaryLocation : California,San Diego,Garfield Specialty Care

HoursPerWeek : 1

Shift : Day

Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun

WorkingHoursStart : 07:00 AM

WorkingHoursEnd : 07:00 PM

Job Schedule : Call-in/On-Call

Job Type : Standard

Employee Status : Regular

Employee Group/Union Affiliation : B09|OPEIU|Local 30

Job Level : Individual Contributor

Job Category : Administrative & Support Services

Department : Garfield Specialty Center - Head and Neck-Regular Clinic - 0806

Travel : Yes, 50 % of the Time

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.

• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.

• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.

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