Job Description

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Responsibilities

MV Transportation is seeking a dedicated, experienced

Risk Manager to oversee all aspects of risk management, safety investigations, and claims handling for a potential contract in Southern California. This on-site position is responsible for ensuring that all collisions, incidents, and insurance claims are thoroughly investigated and responded to in full compliance with contract scope-of-work requirements.

The Risk Manager will serve as the primary point of contact for all Agency-related risk management matters and must be available and responsive at all times via mobile phone, email, or text message. This role is exclusively assigned to the potential contract and plays a crucial role in mitigating risk exposure, supporting safe operations, and driving continuous improvement in loss prevention efforts.

Key Responsibilities

• Collision and Incident Management: Lead timely investigations of all collisions, incidents, and claims in accordance with contract requirements, ensuring accurate documentation, analysis, and resolution.
• Claims Oversight: Manage all insurance claims related to the contract, collaborating closely with internal teams, insurance carriers, and third-party administrators to ensure efficient processing and resolution.
• Loss Prevention Programs: Develop, implement, and monitor proactive safety and loss prevention strategies to minimize risk exposure and enhance operational safety performance.
• Compliance and Reporting: Ensure compliance with MV Transportation policies, Agency service requirements, and applicable local, state, and federal regulations related to risk management.
• Real-Time Responsiveness: Be accessible and responsive at all times for Agency-related risk issues via phone, text, and email to provide immediate support and coordination.
• Training and Coaching: Support safety training initiatives by providing feedback from incident investigations and offering recommendations to reduce future risks.
• Data Analysis and Reporting: Analyze trends in incidents, claims, and collisions to prepare regular reports, identify root causes, and recommend corrective actions.
• Client Communication: Serve as the primary liaison with Agency staff on all matters related to risk management, claims, and incident resolution.

Qualifications

Minimum Qualifications

• Preferred 4-year degree or combination of relevant education and experience in related field.
• Minimum of three (3) years of professional experience in transportation-industry insurance claims management.
• Direct experience in evaluating collisions, incidents, and implementing loss prevention strategies within a transportation environment.
• Strong knowledge of claims processes, incident documentation, and insurance protocols.
• Excellent interpersonal and communication skills, with the ability to interact effectively with clients, drivers, insurance providers, and internal teams.
• Proficiency in using standard office software (Microsoft Office Suite) and incident management systems.
• Availability to respond 24/7 to Agency-related risk management issues.

Preferred Qualifications

• Experience working within a paratransit, fixed-route, or demand-response transit system.
• Familiarity with Agency operating procedures and service delivery expectations.
• Certification in risk management, safety, or claims handling (e.g., ARM, CSP, or similar).

Why Join MV Transportation

MV Transportation is committed to delivering safe, reliable, and efficient transit services. As Risk Manager , you will have a direct impact on the safety and accountability of our operations while working in close partnership with the Agency. Join a team where your expertise will make a real difference in protecting our passengers, employees, and community.

Starting salary range: $97,000 - $114,000

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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