Job Description

Position Description:

CGI Federal is looking for experienced Support Associates to support the Buffalo Passport Agency. The ideal candidates should possess excellent communication skills have experience in working with customers in a front facing capacity and have the ability to work as a team in a fast-paced environment.

Your future duties and responsibilities:

Operate various equipment for high-speed scanning mail out and metering of mail.
Prepare and mail envelopes with correct passport and corresponding supporting documents.
Box and archive files for storage purposes.
Interface with passport applicants at Agency/Center Information and Will-Call counters:
o At the Information Station ensure appointment is scheduled;
o Review passport application photograph identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements photograph meets Passport standards and customer is provided fee information.
Prior to distributing to applicants print and review passport books for accuracy and quality.
Process refund/reimbursement requests.
Generate a credit card payment from the applicant and distribute completed batches to the Cashiers Office. Verify all completed transactions and run designated reports.
Assist with Acceptance Agent training: prepare training materials conduct meet-and- greets set-up training sessions conduct office tours etc.
Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
Contact applicants to request necessary documents.
Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
Per the guidance of DOS Passport Specialists generate correspondence to resolve application discrepancies including: Return to Sender (RTS) Rewrites and Re-issues and re-batch into the system.

Required qualifications to be successful in this role:

HS diploma or GED
Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts
Two years of experience utilizing a variety of office software specifically Microsoft Office
Capable of performing tasks while maintaining a high level of accuracy
Ability to work in one place and traverse the office on a continuing basis
Must maintain constant awareness of all aspects of internal and external security
Ability to successfully complete the CGI Background Investigation to include: 50 State Criminal Education and Employment checks; additionally your ability to successfully complete a Credit and/or Driving Records check may be conducted if required by the contract for continued employment
Due to the nature of the government contract requirements and/or clearance requirements US citizenship and an ability to obtain an MRPT clearance is required.
Selected candidates must be able to frequently lift and carry up to 45 lbs. This position may require long hours of standing so candidates will be expected to stand and walk around the worksite for the entirety of their shift.

Due to the nature of the government contract requirements and/or clearance requirements US citizenship and ability to obtain a Government Level clearance is required.

Hourly Rate: $18.68/hour

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.*

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees up to a maximum for their job category.

401(k) Plan and Profit Participation for eligible professionals

Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits




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What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.

Required Experience:

IC

Job Tags

Hourly pay, Full time, Contract work, Work at office, Local area, Shift work

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