Job Description

Spa Coordinators earn $55K+  per year PLUS a GENEROUS, WORLD-CLASS BENEFITS package. Want to work at America’s best day spa? Join Woodhouse Spa, included on  Forbes Travel Guide Most Stylish Finds in #FortWorthTexas ! Consistently Voted "Best of Plano" Magazine!

Woodhouse Spa is the leader in affordable luxury. Woodhouse Spa DFW strives to create a unique spa experience for each of our guests and only achieves this with talented people who have passion for what they do! Woodhouse Spa promises to exceed our guests' expectations, making each visit a truly unforgettable experience. We are seeking passion-filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. 

Position Overview
Our Spa Coordinators   play a vital leadership role in ensuring the spa operates seamlessly and in alignment with Woodhouse standards. This position oversees daily spa operations, supports the hospitality team, and ensures consistent execution of service, safety, and brand expectations. Working in partnership with ownership and leadership, the Spa Coordinator contributes to strategic planning, team development, and operational excellence through hands-on support and real-time coaching and feedback.

Work Hours:  Management on Duty (MOD) coverage is shared between two Spa Coordinators during spa operating hours:

• Monday–Friday: 9:00 a.m. – 7:00 p.m.
• Saturday: 9:00 a.m. – 6:00 p.m.
• Sunday: 10:00 a.m. – 6:00 p.m.

Additional leadership responsibilities may occur outside MOD shifts.

Essential Duties

• Serve as Manager on Duty with authority over all operational matters while on shift
• Ensure exceptional guest experiences and resolve concerns in real time
• Provide guidance and support to staff to maintain operational excellence
• Communicate daily priorities and expectations
• Optimize scheduling and maintain quality control standards
• Receive, verify, and manage spa inventory and supplies
• Address urgent maintenance issues promptly
• Provide hands-on training, in-the-moment coaching, and feedback
• Prepare and deliver daily reports to leadership

 Additional Responsibilities

• Manage team schedules and arrange staff coverage as needed
• Participate in hiring, onboarding, and training new team members
• Coach and develop team members with 30-, 60-, 90-day check-ins and annual performance reviews
• Track professional licenses and ensure compliance with state regulations
• Ensure treatment rooms, protocols, and product usage meet Woodhouse standards
• Manage equipment maintenance, repairs, and inventory
• Oversee budgeting for supplies, retail, and operational expenses, and ensure cost-effective practices
• Uphold guest service and quality control standards daily
• Ensure the safety of guests and team members in accordance with safety policies
• Coordinate and prepare for inspections and audits
• Assist leadership in overall spa management and strategic initiatives
• Monitor, review, and communicate monthly KPIs and operational metrics , tracking trends and variances to inform coaching, training, and operational decisions. 
• Educate guests on spa services and retail products
• Assist with purchase orders, inventory management, and Meevo database tracking, including identifying underperforming products
• Protect and uphold The Woodhouse Brand and all corporate protocol

Organizational Relationships:
The Spa Coordinator reports directly to the Spa Owners and manages all service provider team members, including Spa Concierge and Laundry Attendants

Desired Skills :

•  Minimum 5 years spa experience, minimum 5 years of management experience required.
• Desired skills include leadership, flexibility, retailing, training, superior communication, sales, administration, advanced computer skills and organizational skills.
•  Meevo Spa software preferred.
• Must be a “team-player” and understand the importance of staff happiness and maintain an atmosphere that makes employees want to come to work.
•  Must be available to work evening and weekend shifts per business needs.  

Working conditions:

•  Standing for up to 6 hours at a time
•  Walking across spa multiple times during shift and potentially up and down stairs
•  Lifting up to 30lbs, bending, reaching, stooping, repetitive motion
•  Reasoning, problem solving, hearing, speaking
•  Fast/steady paced environment, multiple priorities
•  Frequent customer interactions
• Ability to adapt to changes

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace .

Job Tags

Full time, Monday to Friday, Shift work, Weekend work, Afternoon shift

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