Job Description
Hybrid role Job Description: - Job Posting: ServiceNow Agile Product Owner Role overview.
- We are seeking a ServiceNow IRM Agile Product Owner to lead the vision, roadmap, and delivery of ServiceNow capabilities that improve employee and customer experiences.
- You will partner with stakeholders, architects, and delivery teams to translate business needs into well-defined user stories, prioritize the backlog, and ensure value is delivered iteratively using Agile best practices.
Key responsibilities: - Own the product vision, strategy, and prioritized backlog for ServiceNow Integrated Risk Management based on organizational needs.
- Lead discovery with stakeholders to define outcomes, success measures, and MVP scope.
- Provide administration support for the ServiceNow Integrated Risk Management platform in an on-premises environment.
- Support the implementation efforts of the ServiceNow IRM platform in conjunction with implementation partners.
- Write clear epics, features, and user stories with acceptance criteria refine the backlog to keep work “ready” for delivery.
- Prioritize using business value, risk, dependencies, and capacity; manage tradeoffs and communicate decisions.
- Partner with Scrum Master and delivery team to support sprint planning, daily execution, sprint reviews, and retrospectives.
- Coordinate cross-team dependencies (platform, security, data, integrations, release management) to enable smooth delivery.
- Validate delivered functionality against acceptance criteria support UAT planning and business readiness.
- Monitor product health and adoption using KPIs (e.g., cycle time, SLA attainment, deflection, CSAT/NPS, platform performance).
- Ensure solutions align with platform standards, governance, and ServiceNow best practices.
- Maintain documentation such as roadmaps, release notes, and stakeholder communications.
- Required qualifications 3+ years of Product Owner (or similar) experience delivering software products in an Agile/Scrum environment.
- Hands-on experience with the ServiceNow platform (administration, configuration, or product delivery).
- Demonstrated ability to create and manage a product backlog, write user stories, and define acceptance criteria.
- Strong stakeholder management skills and the ability to align diverse priorities to measurable outcomes.
- Working knowledge of IT service management and/or enterprise workflow automation concepts.
- Experience collaborating with technical teams on integrations, data flows, and platform constraints.
- Excellent communication skills able to translate between business needs and technical implementation.
Preferred qualifications: - ServiceNow certifications (e.g., Certified System Administrator, CIS in relevant module, CAD).
- Experience with ServiceNow modules such as IRM, ITSM, ITOM, CMDB, Discovery, Workflow Data Fabric, or Flow Designer.
- Experience with enterprise integrations (REST/SOAP APIs, Workflow Data Fabric, MID Server) and identity/access concepts.
- Familiarity with reporting and performance analytics; ability to define and track product KPIs.
- Background in ITIL practices, Lean product management, or scaled delivery frameworks (e.g., SAFe).
- Experience working in regulated environments with security, privacy, or audit requirements.
- What we offer Opportunity to shape an enterprise ServiceNow roadmap and deliver high-impact workflow improvements.
- Collaborative, Agile delivery environment with strong platform engineering partnership.
- Professional development support and certification opportunities.
- Competitive compensation and benefits (customize to your organization).
About us: At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.
For more relevant job opportunities please visit our website: Denken Solutions Careers
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