Salesforce Service Cloud Voice ConsultantRole Overview
We are seeking an experienced Salesforce Consultant with strong expertise in Sales Cloud and Service Cloud Voice integrated with Amazon Connect. The ideal candidate will design| configure| and implement Salesforce solutions that enhance customer engagement and streamline sales and service processes.
Key Responsibilities
Required Skills Qualifications
Technical Skills o3 years of experience with Salesforce Sales Cloud and Service Cloud.oHands-on experience with Service Cloud Voice and Amazon Connect integration.oStrong understanding of Salesforce declarative tools and security model.oFamiliarity with CTI concepts and telephony integration.
Certifications oSalesforce Certified Sales Cloud Consultant (preferred).oSalesforce Service Cloud Consultant (preferred).oAWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).
Soft Skills oExcellent communication and stakeholder management skills.oStrong problem-solving and analytical abilities.
For applications and inquiries, contact: hirings@openkyber.com
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