Job Description

As the Retail Services Experience Supervisor youll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy partnership with your General Manager and Services Experience Manager youll identify opportunities implement plans and drive priorities to provide best-in-class employee and customer experiences.

What youll do

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
• Provide work direction ongoing training career development and performance management to your employees
• Manage and achieve key metrics and results including customer satisfaction turn time productivity and revenue and identify opportunities to improve performance
• Perform in-store leadership duties as needed including opening closing cash management and manager-on-duty tasks

Basic qualifications

• 1 year of experience as a supervisor or manager in business military or related fields
• 1 year of experience in services customer service or related field

Preferred qualifications

• 1 year of retail experience
• Previous profit and loss (P&L) ownership including forecasting for expense/labor management
• Experience driving key business performance indicators such as revenue and operating income
• Experience analyzing business results
• Inventory control technology repair and/or distribution experience

Whats in it for you

Were committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

About us

As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Required Experience:

Manager

Job Tags

Full time, Work from home

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