Job Description
Job Summary: We are seeking a fully remote Inside/Desk Adjuster, experienced in handling both homeowners and dwelling fire property claims, to join our Property Claims division. The Inside/Desk Adjuster will be responsible for desk adjusting of first-party property claims within company guidelines and standards. Responsibilities include the ability to analyze coverage, investigate causes of loss, scope damages, review estimates, receipts, invoices, and estimate losses for proper claim evaluation and adjudication.
This is a remote position. Our customers are located in the Northeast so candidates must be able to work during normal EST business hours.
Salary Range: $65,000 - $85,000 per year
What you will do: - Adjust reserves and provide recommendations to ensure reserving activities are consistent with corporate policies.
- Communicate promptly and professionally with all parties when answering questions and gathering claim information.
- Review and make necessary changes and adjustments to estimates.
- Contact and/or interview insureds to obtain additional information to evaluate claims in a timely manner.
- Enter claim payments, reserves into computer system by inputting concise and accurate file documentation.
- ISO claim input and reporting.
- Investigate, evaluate, and negotiate settlement while applying technical knowledge and human relations skills to effect fair and prompt resolution of cases which will result in a reduced loss ratio.
- Maintain claim files with professional notes, claim summary, detailed analysis, and specific action plan with target dates.
- Adhere to company service standards. Provide both internal and external written correspondence in a thorough professional manner.
- Pay and process claims in a timely fashion, and within designated authority level.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Make timely, fair, and reasonable claim disposition within the states’ good faith claims handling guidelines and regulations.
- Perform other duties as assigned by management and mentor.
What you will bring: - A college degree (preferred).
- 3+ years’ experience managing and handling Homeowners and Dwelling Fire claims as an inside/desk adjuster at an insurance carrier.
- Coverage experience (required).
- Large loss experience a plus.
- Continued insurance education and/or designations.
- Xactimate knowledge (preferred but not required).
- A thorough technical understanding of insurance coverage and claim procedures.
- Ability to identify subrogation and salvage opportunities.
- Ability to work under pressure, especially in the event of a storm or catastrophe (CAT).
- A strong team player with initiative and ability to effectively multi-task.
- Must communicate professionally with excellent verbal and written skills.
- Responsive customer service orientation.
- Computer skills with working knowledge of company software programs.
- Detail-oriented with excellent organizational skills.
- Must be able to secure licenses in NY and all surrounding states where Kingstone polices are written.
- Good negotiation and settlement skills.
What we offer: - Comprehensive health benefits
- Life and disability insurance
- 401(k) with company match
- Paid parental leave
- Paid vacation, paid holidays, and birthday off
- Peer recognition program
Job Tags
Full time, Remote work