Job Description

BDC Agent Join a Leading Automotive Group The Tom Wood Group, a recognized leader in the automotive industry, is seeking a Business Development Center (BDC) Agent to deliver exceptional customer service and support across our multiple dealership locations, including both mainline and luxury brands. This role requires the ability to adapt to varying customer expectations and service standards while thriving in a fast-paced environment. It is perfect for individuals who enjoy connecting with people and are motivated by performance-based rewards. What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement
• Wisely & DailyPay

Why You’ll Love This Role:

• Flexible Scheduling: Choose from day or evening shifts that fit your lifestyle
• Hybrid Work Opportunity: Work from home part of the time (opportunity available after 90 days of employment)

* Shifts Available:

* 9:00 AM – 6:00 PM

• Weekend Flexibility: Mostly Saturdays off (just 1–2 per month)
• Competitive Pay: $14.50/hour + bonus based on performance
• Team Environment: Join a dynamic, supportive, and collaborative crew

Key Responsibilities:

• Handle 115+ inbound and outbound calls daily with professionalism and efficiency
• Provide exceptional customer service to guests across multiple dealership locations
• Schedule service appointments and confirm details accurately
• Engage customers to promote dealership services and programs
• Maintain detailed records and update customer information in CRM systems
• Build product knowledge across the Tom Wood Automotive Group’s diverse lineup

Qualifications:

• Previous experience in customer service, hospitality, or call center roles preferred
• Excellent verbal and written communication skills
• Ability to connect with customers over the phone and through electronic communication
• Comfortable using computer systems, including Microsoft Office applications
• Calm under pressure with strong multitasking abilities
• Goal-oriented and motivated by achieving performance targets
• Professional demeanor and positive attitude

Why Work Here? At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally. What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity Employment Requirements: All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.

Job Tags

Full time, Part time, Work at office, Flexible hours, Shift work, Weekend work, Day shift, Afternoon shift

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