Acqueon Dialer Product Owner Job at Momento USA, Remote

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  • Momento USA
  • Remote

Job Description

Title: Acqueon Dialer Product Owner

Location: US Remote

Duration: Long-term Contract

Experience: 12+ Years

Minimum 5+ Years experience with Acqueon Dialer

See Job Description below:

  • Looking for a seasoned Product Owner that is familiar with auto-dialer campaign management.
  • The individual needs to lead efforts independently, work effectively with a scrum team using agile methodology and well as have the ability to work across teams.
  • The product owner must collaborate with business stakeholders: Marketing, Call Center Operations, Sales, Compliance, and other IT teams to ensure seamless operations of the campaign.
  • The individual will be responsible to gather requirements, work with scrum teams to create the user stories, work with the developers to ensure prioritized work is consumed in the appropriate sprints and continue the backlog management of requests.
  • They will conduct testing efforts with QA team members to ensure all requirements are met, organize UAT sessions with business stakeholders, Provide the support needed for incidents/defects.
  • They will create well defined presentation decks to highlight all new or updated functionality to the business partners.
  • The Product Owner must have strong written and verbal skills and must be able to utilize data to tell a story.

Key Responsibilities

  • Lead product ownership for the Acqueon Dialer platform, ensuring optimal campaign performance and compliance.
  • Partner with business stakeholders across Marketing, Call Center Operations, Sales, Compliance, and IT to define and deliver campaign strategies and enhancements.
  • Gather and document business requirements, translate them into actionable user stories, and manage a well-prioritized product backlog.
  • Collaborate closely with developers and QA teams to ensure features are developed, tested, and deployed according to specifications and sprint goals.
  • Conduct and oversee UAT sessions with business partners to validate new functionality.
  • Provide production support for incident resolution and defect management.
  • Create and deliver professional presentation decks to communicate new or enhanced capabilities to business stakeholders.
  • Leverage data to tell a clear, compelling story and support informed decision-making.

Qualifications

  • Extensive experience in Customer Service environments, with hands-on experience in dialer operations.
  • Strong understanding of Agile methodologies, including sprint planning, backlog grooming, and cross-functional collaboration.
  • Excellent written and verbal communication skills, with the ability to influence and engage across all levels of the organization.

Must Have

  • They need to have worked as a Product owner on Acqueon, not a technical Developer or a Jr. PO.
  • Acqueon Dialer platform experience (highly preferred)
  • Twilio integration or communication platform experience
  • Healthcare industry background

Regards,

Naveen Sagar (Mark)

Momento USA | Exceeding Customer Expectations,

440 Beningo Blvd, Unit#A-5 2nd Floor, Bellmawr, NJ 08031,

Interstate Business Park.

Desk - 856-872-3761, 856-456-1805 Ext 1028

Email : mark@momentousa.com

LinkedIn -

Minority Certified by SWAM
National Minority Certified by NMSDC

One of the fastest growing company in NJ
Awarded fastest growing Asian American Business by Diversitybusiness.com
E-verified Company

Information transmitted by this e-mail is proprietary to Momento USA and/ or its Customers and is intended for use only by the individual or entity to which it is addressed, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient or it appears that this mail has been forwarded to you without proper authority, you are notified that any use or dissemination of this information in any manner is strictly prohibited. In such cases, please notify us immediately at info@MomentoUSA.com and delete this mail from your records.

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Tags

Long term contract, Immediate start, Remote work

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